Terms & Conditions
Community at Heart Lottery is diligent in ensuring the information posted on this website is the most accurate and reliable information available. However, we do not guarantee the accuracy of any information on or accessed through this website.
We cannot accept any liability for loss or damage including, without limitation, any direct, indirect or consequential loss or damage or other losses of whatsoever nature arising out of or relating to the use of this site or its contents.
Every effort is made to keep the website up and running smoothly. However, Gatherwell Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Through this website you are able to link to other websites which are not under the control of Gatherwell Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
It should be noted that Community at Heart Lottery, as operated by Gatherwell Ltd, is in no way associated with Camelot Group plc - the National Lottery (Lotto), The Health Lottery or People's Postcode Lottery.
No part of this website may be republished, reproduced, downloaded, displayed, distributed, posted, transmitted or sold in any form or by any means in whole or in part without prior permission from us. Users of this website may not reproduce or reuse, for any commercial purpose whatsoever, any aspect of the website content.
All graphics on this site are the property of Gatherwell Ltd and may not be copied or replicated in any way without prior consent.
Community at Heart Lottery makes every effort to behave in a socially responsible manner. It is illegal for anyone under 16 to play Community at Heart Lottery and we have measures in place to ensure we do everything in our power to control underage playing. Community at Heart Lottery is an incentivised means of supporting good causes. However, before entering into any scheme which involves speculative spending, you are advised to remember the following:
- Don't think of gambling as a way to make money
- Only gamble with money you can afford to lose
- Set a money limit in advance
- Never chase your losses
- Don't gamble when you're depressed or upset
- Balance gambling with other activities
If you think you may have a problem with gambling, contact the National Gambling Helpline confidentially on 0808 8020 133. Alternatively, visit the Gamble Aware website at www.begambleaware.org or the GamCare website at www.gamcare.org.uk.
We offer a self-exclusion facility specifically for those customers for whom gambling has become a serious problem and who wish to restrict their gambling with Community at Heart Lottery.
By entering into a self-exclusion agreement with Community at Heart Lottery you will be prevented from using your account for a minimum period of 6 months up to 5 years (with the option of extending this if you wish). We will close your account and return any outstanding funds held in your name.
During this period of self-exclusion Community at Heart Lottery will not distribute any promotional emails and will do all we can to prevent new accounts being opened. When the exclusion period ends we won’t contact you to ask if you would like to reinstate your account.
To facilitate gambling again, after the exclusion period you will need to contact the support team on 01603 933016 to begin the process of unlocking your account. There will be a 24 hour cooling off period at the end of which your account will be unlocked.
If you wish to proceed with our self-exclusion agreement, then please contact the support team either by telephoning 01603 933016 or by emailing [email protected] confirming the following details:
- Your account number/ username and or email address
- Your full name
- Your date of birth
- Please title your email – Self-exclusion
What are Cookies?
Cookies are very small text files that are stored on your computer when you visit some websites.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
They enable our system to recognise your browser and maintain your purchasing details in your shopping basket. They also allow us to track users across multiple sessions for analytical purposes.
Most Internet browsers are pre-set to accept cookies. If you prefer not to receive them, you may adjust your browser to disable or to warn you when they are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for 'cookies' in the Help/Contents and Index options on your browser. We cannot offer technical advice on how to do this.
Turning off certain cookies can impair the operation of a website and make them less convenient for the user. We recommend that you leave your cookies enabled; otherwise, you may have difficulty trying to purchase lottery entries with us.
Our cookies don't send us back any information about your computer (except your IP address) and they do not collect information about previous sites visited or destination when leaving.
We derive information from Cookies by way of:
- Facilitate users’ ability to navigate through the website.
- Ascertain whether the website is operating effectively.
- We also use cookie technology with our online registration forms to ensure we maintain your confidentiality and security as you move through secure, or password protected areas of the website.
- Personalise and improve the service we offer you by understanding your preferences and establishing which areas of the website are most relevant to you.
- Compile statistics on how our website is being used, which can help us to improve our website and online services.
In your web browser you can control which types of cookies you allow. You can turn cookies on or off using your browser’s settings. You can also delete cookies and clear your browser’s cache (history).
By disabling Non-Functional Cookies, you will not be able to participate in some of the features offered by us.
You may also opt out of non-functional cookies below: